> For the complete documentation index, see [llms.txt](https://developers.myscreators.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.myscreators.com/en/api-reference/tickets.md).

# Tickets

Support: list, create, retrieve, update, delete and search.

Operations to manage support tickets.

## GET /tickets

> List tickets

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"Ticket":{"type":"object","description":"A support ticket.","properties":{"id":{"type":"integer"},"client_id":{"type":"string"},"project_id":{"type":"string"},"ticket_type_id":{"type":"string"},"title":{"type":"string"},"created_by":{"type":"string"},"requested_by":{"type":"string"},"created_at":{"type":"string"},"status":{"type":"string"},"last_activity_at":{"type":"string"},"assigned_to":{"type":"string"},"labels":{"type":"string"},"ticket_type":{"type":"string"},"company_name":{"type":"string"},"assigned_to_user":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets":{"get":{"tags":["Tickets"],"operationId":"listTickets","summary":"List tickets","responses":{"200":{"description":"Tickets.","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/Ticket"}}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```

## POST /tickets

> Create ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"TicketCreate":{"type":"object","description":"Data to create a ticket.","required":["title","client_id","requested_by_id","ticket_type_id","description","assigned_to"],"properties":{"title":{"type":"string"},"client_id":{"type":"string"},"requested_by_id":{"type":"string","description":"ID of the requesting contact."},"ticket_type_id":{"type":"string"},"description":{"type":"string"},"assigned_to":{"type":"string","description":"ID of the assigned agent."},"ticket_labels":{"type":"string","description":"Optional. Label IDs separated by commas."}}},"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets":{"post":{"tags":["Tickets"],"operationId":"createTicket","summary":"Create ticket","requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"$ref":"#/components/schemas/TicketCreate"}}}},"responses":{"200":{"description":"Ticket created.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```

## GET /tickets/{id}

> Get ticket by ID

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"Ticket":{"type":"object","description":"A support ticket.","properties":{"id":{"type":"integer"},"client_id":{"type":"string"},"project_id":{"type":"string"},"ticket_type_id":{"type":"string"},"title":{"type":"string"},"created_by":{"type":"string"},"requested_by":{"type":"string"},"created_at":{"type":"string"},"status":{"type":"string"},"last_activity_at":{"type":"string"},"assigned_to":{"type":"string"},"labels":{"type":"string"},"ticket_type":{"type":"string"},"company_name":{"type":"string"},"assigned_to_user":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Resource not found.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"get":{"tags":["Tickets"],"operationId":"getTicket","summary":"Get ticket by ID","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Resource identifier."}],"responses":{"200":{"description":"Ticket.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Ticket"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## PUT /tickets/{id}

> Update ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"TicketUpdate":{"description":"Data to update a ticket (same fields as creation).","allOf":[{"$ref":"#/components/schemas/TicketCreate"}]},"TicketCreate":{"type":"object","description":"Data to create a ticket.","required":["title","client_id","requested_by_id","ticket_type_id","description","assigned_to"],"properties":{"title":{"type":"string"},"client_id":{"type":"string"},"requested_by_id":{"type":"string","description":"ID of the requesting contact."},"ticket_type_id":{"type":"string"},"description":{"type":"string"},"assigned_to":{"type":"string","description":"ID of the assigned agent."},"ticket_labels":{"type":"string","description":"Optional. Label IDs separated by commas."}}},"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Resource not found.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"put":{"tags":["Tickets"],"operationId":"updateTicket","summary":"Update ticket","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Resource identifier."}],"requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"$ref":"#/components/schemas/TicketUpdate"}}}},"responses":{"200":{"description":"Ticket updated.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## DELETE /tickets/{id}

> Delete ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Resource not found.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"delete":{"tags":["Tickets"],"operationId":"deleteTicket","summary":"Delete ticket","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Resource identifier."}],"responses":{"200":{"description":"Ticket deleted.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## GET /tickets/search/{keysearch}

> Search tickets

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Manage support tickets: list, create, retrieve, update, delete and search."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Production"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"M&S installation token. Send it in the `authtoken` header of every request."}},"schemas":{"TicketSearchItem":{"type":"object","description":"A ticket match in a search.","properties":{"id":{"type":"integer"},"title":{"type":"string"},"status":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Generic status response for write and delete operations.","properties":{"status":{"type":"boolean","description":"`true` if the operation succeeded."},"message":{"type":"string","description":"Human-readable result message."}}}},"responses":{"Unauthorized":{"description":"Missing or invalid token.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/search/{keysearch}":{"get":{"tags":["Tickets"],"operationId":"searchTickets","summary":"Search tickets","parameters":[{"in":"path","name":"keysearch","required":true,"schema":{"type":"string"},"description":"Text to search for."}],"responses":{"200":{"description":"Ticket matches.","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/TicketSearchItem"}}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://developers.myscreators.com/en/api-reference/tickets.md?ask=<question>&goal=<endgoal>
```

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