> For the complete documentation index, see [llms.txt](https://developers.myscreators.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.myscreators.com/referencia-de-la-api/tickets.md).

# Tickets

Soporte: listar, crear, consultar, actualizar, eliminar y buscar.

Operaciones para gestionar tickets de soporte.

## GET /tickets

> Listar tickets

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"Ticket":{"type":"object","description":"Ticket de soporte.","properties":{"id":{"type":"integer"},"client_id":{"type":"string"},"project_id":{"type":"string"},"ticket_type_id":{"type":"string"},"title":{"type":"string"},"created_by":{"type":"string"},"requested_by":{"type":"string"},"created_at":{"type":"string"},"status":{"type":"string"},"last_activity_at":{"type":"string"},"assigned_to":{"type":"string"},"labels":{"type":"string"},"ticket_type":{"type":"string"},"company_name":{"type":"string"},"assigned_to_user":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets":{"get":{"tags":["Tickets"],"operationId":"listTickets","summary":"Listar tickets","responses":{"200":{"description":"Tickets.","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/Ticket"}}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```

## POST /tickets

> Crear ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"TicketCreate":{"type":"object","description":"Datos para crear un ticket.","required":["title","client_id","requested_by_id","ticket_type_id","description","assigned_to"],"properties":{"title":{"type":"string"},"client_id":{"type":"string"},"requested_by_id":{"type":"string","description":"ID del contacto que solicita."},"ticket_type_id":{"type":"string"},"description":{"type":"string"},"assigned_to":{"type":"string","description":"ID del agente asignado."},"ticket_labels":{"type":"string","description":"Opcional. IDs de etiquetas separados por coma."}}},"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets":{"post":{"tags":["Tickets"],"operationId":"createTicket","summary":"Crear ticket","requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"$ref":"#/components/schemas/TicketCreate"}}}},"responses":{"200":{"description":"Ticket creado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```

## GET /tickets/{id}

> Obtener ticket por ID

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"Ticket":{"type":"object","description":"Ticket de soporte.","properties":{"id":{"type":"integer"},"client_id":{"type":"string"},"project_id":{"type":"string"},"ticket_type_id":{"type":"string"},"title":{"type":"string"},"created_by":{"type":"string"},"requested_by":{"type":"string"},"created_at":{"type":"string"},"status":{"type":"string"},"last_activity_at":{"type":"string"},"assigned_to":{"type":"string"},"labels":{"type":"string"},"ticket_type":{"type":"string"},"company_name":{"type":"string"},"assigned_to_user":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Recurso no encontrado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"get":{"tags":["Tickets"],"operationId":"getTicket","summary":"Obtener ticket por ID","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Identificador del recurso."}],"responses":{"200":{"description":"Ticket.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Ticket"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## PUT /tickets/{id}

> Actualizar ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"TicketUpdate":{"description":"Datos para actualizar un ticket (mismos campos que la creación).","allOf":[{"$ref":"#/components/schemas/TicketCreate"}]},"TicketCreate":{"type":"object","description":"Datos para crear un ticket.","required":["title","client_id","requested_by_id","ticket_type_id","description","assigned_to"],"properties":{"title":{"type":"string"},"client_id":{"type":"string"},"requested_by_id":{"type":"string","description":"ID del contacto que solicita."},"ticket_type_id":{"type":"string"},"description":{"type":"string"},"assigned_to":{"type":"string","description":"ID del agente asignado."},"ticket_labels":{"type":"string","description":"Opcional. IDs de etiquetas separados por coma."}}},"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Recurso no encontrado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"put":{"tags":["Tickets"],"operationId":"updateTicket","summary":"Actualizar ticket","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Identificador del recurso."}],"requestBody":{"required":true,"content":{"multipart/form-data":{"schema":{"$ref":"#/components/schemas/TicketUpdate"}}}},"responses":{"200":{"description":"Ticket actualizado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## DELETE /tickets/{id}

> Eliminar ticket

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"NotFound":{"description":"Recurso no encontrado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/{id}":{"delete":{"tags":["Tickets"],"operationId":"deleteTicket","summary":"Eliminar ticket","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"integer"},"description":"Identificador del recurso."}],"responses":{"200":{"description":"Ticket eliminado.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```

## GET /tickets/search/{keysearch}

> Buscar tickets

```json
{"openapi":"3.0.3","info":{"title":"M&S Creators — CRM API","version":"1.1.2"},"tags":[{"name":"Tickets","description":"Gestión de tickets de soporte: listar, crear, consultar, actualizar, eliminar y buscar."}],"servers":[{"url":"https://crm.myscreators.com/index.php/api","description":"Producción"}],"security":[{"ApiToken":[]}],"components":{"securitySchemes":{"ApiToken":{"type":"apiKey","in":"header","name":"authtoken","description":"Token de instalación de M&S. Envíalo en el encabezado `authtoken` de cada solicitud."}},"schemas":{"TicketSearchItem":{"type":"object","description":"Coincidencia de ticket en una búsqueda.","properties":{"id":{"type":"integer"},"title":{"type":"string"},"status":{"type":"string"}}},"ApiMessage":{"type":"object","description":"Respuesta genérica de estado para operaciones de escritura y borrado.","properties":{"status":{"type":"boolean","description":"`true` si la operación fue exitosa."},"message":{"type":"string","description":"Mensaje legible del resultado."}}}},"responses":{"Unauthorized":{"description":"Token ausente o inválido.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiMessage"}}}}}},"paths":{"/tickets/search/{keysearch}":{"get":{"tags":["Tickets"],"operationId":"searchTickets","summary":"Buscar tickets","parameters":[{"in":"path","name":"keysearch","required":true,"schema":{"type":"string"},"description":"Texto a buscar."}],"responses":{"200":{"description":"Coincidencias de tickets.","content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/TicketSearchItem"}}}}},"401":{"$ref":"#/components/responses/Unauthorized"}}}}}}
```


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://developers.myscreators.com/referencia-de-la-api/tickets.md?ask=<question>&goal=<endgoal>
```

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